Benefits of aggression training in the construction and housing sector

Causes of violence and aggression in the construction and housing sector

The main reasons for aggression and violence in the construction sector are the high workload as well as stress, which are common in this sector. Tight deadlines, long working hours and physically demanding work contribute to increased stress levels, which can increase the risk of aggressive or violent behaviour.

The benefits of aggression training in the construction and housing sector

Aggression and unwanted behaviour are increasingly common in the construction and social housing sector. Executives, contractors and housing association staff regularly face verbal aggression from customers, tenants and even colleagues. This can lead to stress, reduced job satisfaction and, in some cases, even unsafe situations. It is therefore important to deal with this in a professional manner. An effective way to deal with this is to take aggression training. But what exactly are the benefits of such training? Here are the 5 benefits:

1. Increased resilience and self-confidence

Aggression training helps employees to stand firm when faced with verbally aggressive behaviour. Through hands-on exercises, they learn to recognise the type of behaviour and how to respond to it without escalating the situation. This increases their self-confidence and reduces feelings of fear or helplessness.

2. Improved communication skills

An important part of aggression training is developing effective communication skills. The training helps staff de-escalate conflicts by using the right tone and choice of words (conflict management). This ensures that difficult conversations proceed in a professional manner, preventing escalations and preserving working relationships with customers, tenants or colleagues.

3. Reducing stress and workload

Inappropriate behaviour and aggression in the workplace can be a major source of stress. By teaching employees how to deal with this effectively, aggression training helps reduce stress. This contributes to a healthier working environment and prevents absenteeism due to, for instance, burn-out or long-term stress and/or illness caused by a disturbed working situation.

4. Hands-on training

At Wilgh, we work using learning by experience. This means that course members not only acquire theoretical knowledge, but also actively work with realistic situations from their own work environment. For part of the training, an actor is used to simulate situations from your daily practice. This ensures that the techniques learned are directly applicable in practice.

5. A safer working environment

When employees are better prepared to deal with aggression and (verbal) violence, this contributes to a safer working environment. This applies not only to themselves, but also to colleagues and customers. By creating awareness and teaching effective techniques, your company can promote a culture in which respect and safety are central.

Would you like to know more about our training courses or are you curious about how the A, B, C, D methodology works in practice? Our aggression trainings are led by experienced trainers and actors. They will professionally guide you and your team through a realistic scenario. Curious about the possibilities in your organisation? And would you like more information? Then get in touch with us. Dealing with aggression course Together we work on a safer and more pleasant working environment!